Frequently Asked Questions
Q: How long does it take to receive my order?
We supply a wide-variety of netting products, including items that are prefabricated (ready-to-ship) and items that are custom-manufactured (and take a few days for production). Here is a general outline of what you can expect, and for further details please contact us for more specific information if needed:
-To view a detailed UPS map to estimate Ground Service arrival times to your location (once your particular order is finalized and prepared to depart), please see this page of our site.
Q: What is the difference between netting sizes/strengths?
The gauge of the netting (#12, #15, #21, #36, etc.) represents two things: the thickness of the twine and the breaking strength per twine. As you increase the gauge (#15 to #21 for example), you are increasing how thick each twine is and how much weight it takes to break the twine. Refer to the “Twine Size Comparison Chart” for specific numbers.
Q: Is golf barrier netting the same as golf impact netting?
No. Golf barrier netting is a 1" mesh size and it cannot be used for direct impact of golf balls. It is used for long distance and large area use. Golf impact netting has a 3/4” mesh size or smaller and is designed to have golf balls driven right into it (which is why it is used as the impact panels in golf cages). Bottom line, barrier netting is used for protective barriers, impact netting is used for direct impact.
Q: Can I order any size I want? What about batting cages and golf cages?
Yes. Netting panels are built to any dimensions you require from the DuPont® type 66-728 knotted nylon. A minimum billing charge of 100 sq. ft. applies for panels, details are found on the shopping cart ordering page. Batting cages can also be built to any dimensions you require, as well as “stock”/most commonly found dimensions. For custom dimensions of enclosures, give us a call at (877) 803-5123, or use the contact page in our website.
Q: Do your nylon batting cages carry warranties?
Yes. The warranties on "Professional-Style" nylon batting cage nets are as follows:
Q: What is the difference between diamond mesh and square mesh?
Aesthetically, one looks like a succession of diamonds and the other looks like a succession of squares. The main difference between the two is that square mesh netting will naturally hang straight and to exact dimensions without a border installed. Diamond mesh has a lot more "stretch", and must be pulled into place for it to install into exact dimensions when it has no border installed. The reason for these differences is really just a matter of geometry: a square is all 90º angles, while a diamond can be distorted either completely vertically or horizontally.
Q: Will batting cage netting contain golf balls?
No. Batting cages are built from 1-3/4” mesh netting which is much too large for golf ball impact. In order to hit golf balls inside a batting cage, you should order a separate panel made from 3/4” mesh netting to hang inside your cage. Or, we can price quote custom baseball/golf cage combinations or options.
Q: What kind of netting material do you supply netting products from?
Professional-style cages and custom netting panels/projects feature DuPont® type 66-728 knotted nylon. This is the strongest and highest quality sport netting available. 100% American made from the raw material to the end product. It has the best combination of strength, durability, abrasion resistance, and ease of use available on the market. Home-style batting cages and many "pre-cut" netting panels feature 100% braided, knotless PolyPro netting. PolyPro contains 4 units of UV stabilizer, the texture/aesthetic of nylon, and excellent tensile rating for residential applications. And occasionally, HDPE netting options are seasonally available for both cages and "pre-cut" panels, but most especially for protection screens.
Here is a general informational summary of material characteristics for netting types we offer (when available):
When comparing batting/golf cage/netting sources, comparisons should be made regarding:
Q: Can I use hardballs with a pitching machine in your batting cages?
Yes. You can use any type of ball with a 2” diameter or larger in the cages and you can use a pitching machine as well.
Q: Do you provide installation services?
Our company does not supply installation services, as we specialize in the supply of the netting and related materials. However, it is extremely common for customers to have the netting panels sourced through our company and then have the installation quoted locally by a fencing contractor or netting-specific installation contractor. We cannot supply you with installation services or plans, but can certainly quote you and supply you with the netting products needed to apply within your finished structure or installation area.
Q: When do I need a rope-border installed on my netting panel?
For the most installation options and ease of use, get a border installed. You do not need one if you are looking for raw netting only, if you are going to be making modifications (cutting), or if you are getting square mesh netting that requires no special installation.
Q: Do the batting cages come with frames?
Most of the batting cages that we supply are for the batting cage nets themselves, and people will normally build an external frame.
There is a more refined approach known as the cable suspension method. You can simply install 3 cables between sets of poles (about 4" poles), and then clip the netting to the suspended cables. There is additional information regarding cable suspension and materials on the website.
The "Home-Style" Batting cage, which is available through our online store, has various options as far as sizing, including a vertical support installation method using steel poles and ground anchors. There is additional information regarding this installation and materials on the website.
Q: Are the "Home Barrier Poles" designed to be used with tensioned cables/turnbuckles?
No, the Home Barrier Poles are designed to be spaced at average intervals of 10'-12' in distance in order to provide functional support for the netting panels that are clipped to them. They are constructed from a sectional/locking-pin design that is a great design for basic barrier netting installation (see here) - however are not designed with the rigidity needed for a tensioned cabling technique that is very common for permanent pole and barrier net applications (viewed here). Simply put, the Home Barrier Poles are a really great and dependable product for general netting installation, but are just a different approach to things as opposed to a permanent netting installation. The following advisory is also notable regarding permanent vs. Home Barrier netting installations:
Advisory: The Home-Barrier Poles are an excellent choice for basic residential netting installations and general function. They are not designed as a direct substitute for applications that require a permanently installed support structure, outlined here. High winds and very adverse conditions need to be considered when utilizing the Home Barrier Poles (please note that Gourock cannot be considered liable for damage sustained by uncontrollable circumstances).
Q: What are Gourock’s normal office hours?
Feel free to contact us for custom quotes or product information during our normal customer service hours of operation (Pacific Std. Time):
During the times that we are closed we do offer the option to leave voicemail for the sales person you are working with or a general sales desk voicemail, a representative from our sales staff will call you back at the time you request. To place orders, the most efficient approach is to utilize the online shopping cart.
Q: What is the return/exchange policy on purchases?
Since there is a mix of customized and "stock" netting products, some items are not returnable, while some are. It is highly recommended to be familiar with the return policy and contact us prior to purchasing if you have questions.
Q: Do you ship items/products to Canadian locations?
UPS Std. Canada is the shipping service, and the rate for us to provide this service is a bit higher than the regular domestic UPS Ground rate listed in the shopping cart. UPS Std. Canada is about 20% higher (+/-). The s/h charge will automatically be adjusted for Canadian orders that come through the shopping cart, so feel free to place the order online at any point you wish.
Any orders can be placed right through the online shopping cart, and the s/h adjustment will automatically be applied to the invoice when processed. Copies of completed invoices as well as UPS tracking #'s are emailed over to customers as well.
Q: Do you accept photos of our installation to be posted on your website?
Absolutely! We encourage customers to send photos, either electronically or by mail, of their netting installations to be posted on the website. This provides a great opportunity for you to get a little free publicity if you are an organization, and some notoriety for individuals. Of course, more visuals are helpful to everyone involved in e-commerce, especially customers doing product research.
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