Shipping Policy
We use UPS and USPS you can choose at checkout what shipping service is best for you. For nets of 150+ lbs. in weight we will opt ship via LTL Truck Service if necessary.
UPS
Orders from Gourock, Inc. ship from our Washington State production and warehouse locations, since most items we carry are heavy most orders are shipped UPS Ground. Different products have varying preparation leadtimes until they are finalized for shipping, and some general background on this is referenced on the FAQ page.
Once shipped, typical UPS Ground arrival times to your location noted in business days can be estimated by referencing the UPS map below:
USPS
USPS works well for small packages and usually takes three business days or less anywhere in the US
INTERNATIONAL SHIPMENTS (anywhere outside of the USA)
We’re glad to ship our products internationally to you, and want you to be fully aware of what you should expect while choosing to proceed with an international purchase and import. Gourock.com will ship to any location that is available to select during your checkout process, and UPS is the shipping firm used for most all international deliveries. Please note that products that are shipped internationally are subject to customs brokerage, which is facilitated by UPS. This means that for international deliveries there will be additional fees due to UPS upon the arrival of the package - payable to UPS at the time of delivery. We are not in control of this aspect of an imported package, however you can reference what to expect at this link of the UPS site
We supply a wide-variety of netting products, including items that are prefabricated (ready-to-ship) and items that are custom-manufactured (requiring time through the fabrication line). Here is a general outline of what you can expect, and for further details please contact us for more specific information if needed:
NETTING ORDERS & CUSTOM NETTING PRODUCTIONS
All netting orders (placed via the ordering calculator) are produced per-invoice, and are all custom fabrications have mandatory production lead-times in order to be ready to ship. Production lead-times vary based on the amount of material, order features, current production queue, and seasonality.
Netting orders are completed for shipping as quickly as possible, and frequently depart on the shorter end of the estimated production lead-time. Phone or email inquiries regarding lead-times are accepted through the company contact page. Please note that business days are Monday-Friday (weekends and holidays do not count as production days).
Smaller or average volume orders of bulk netting (unbordered sections of mesh) are typically finished and ready to ship out within in 2-5 business days of your order being processed.
Higher volumes of bulk netting, as well as average orders of netting that has bordering added to the perimeter (rope border or webbing border) are typically completed and ready to ship out within 5-7 business days of your order being processed.
Larger scale netting orders, highly customized constructions, commercial volumes of material, and multiple quantity fabrications have fabrication lead-times that can be estimated per-invoice or quote, and can be 10+ business days to be completed and ready to ship. Depending on the current production queue, larger volume netting orders may take up to 3 working weeks (+/-) in some cases.
Examples of nets that may take a couple weeks to be ready would be about 2000+ square foot in area or larger. Netting orders of 4000+ square foot in area may be around the 3 week mark (+/-), depending on the current queue.
BATTING CAGE NETS & GOLF CAGE NETS
Batting cage nets and golf cage nets that are ordered through the online netting calculator are typically completed and ready to ship out within 5-10 business days of the order being processed. For enclosure netting orders of multiple quantities, larger volume sizing, or more customized production considerations the production lead-time can be 10+ business days from the order being processed (similar to the lead-time notes for larger sale netting orders).
STOCK INVENTORY & PREFABRICATED PRODUCTS
Any of our stock inventory products (prefabricated items) are generally processed and ready to ship out within 1-3 business days of your order. Larger quantity orders of stock inventory products may possibly take a couple days longer for packaging considerations.
- NOTE: many times invoices/orders will have a combination of products that are prefabricated and products that have production requirements. For instance, a combination of hardware items and a nylon netting panel; or some nylon barrier netting and a sports goal. Please keep in-mind that the prefabricated items will depart relatively immediately and arrive at your location first, followed by a second delivery for the products that need to go through the production queue.
All orders are completed for shipping as quickly as possible, and frequently depart on the shorter end of the estimated production lead-time. Emailed inquiries regarding lead-time are accepted through the company contact page. Many thanks again - we appreciate your business very much!